FAQ
Below you will find answers to frequently asked questions that are received. If you have a question you don't see here, please feel free to contact us at anytime as we are happy to help. This list will be updated from time to time so that it may become a useful resource.
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Am I fit enough/experienced enough to go on a trip?
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Of course! Our public & private guided trips are suitable for ALL skill levels and abilities. Your comfort, safety and experience are some of our top priorities. No one is ever left behind at any point in time.
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I'm new to backpacking, kayaking, hiking, etc. Do you offer instruction?
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First, welcome to an incredible community! We do offer world class professional instruction for all guided trips if requested. This can be completely tailored for your trip. For example, if you have never paddled, we can provide you with kayak instruction and water safety skills before heading out on the water. New to cross-country skiing? We'll discuss winter travel, gear and xc ski instruction before hitting the trails. An aspiring long-distance trail thru-hiker and want to learn things such as trip planning, how to lighten your pack, navigation and skills for a successful journey? We can also provide coaching, instruction and a one of a kind hands-on backpacking experience for you before you hike your long-distance trail of choice. The possibilities for a customized trip are endless.
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What clothing or equipment do I need to bring for my trip?
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A suggested list of items is sent to everyone who books a trip with Reach Your Summit. We can always also send you one upon request if you'd like to view it before booking your trip. Lists can vary depending on factors such as location, weather and time of year. Equipment for trips (gear rental) is included for each trip and is reflected in the prices. For a look at a basic list, download the document here:
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Can I bring my own gear?
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You may certainly bring your own gear for your trip if you wish. This must be discussed and confirmed with your guide beforehand unless this was part of your trip customization [ie. backpacking coaching/consultation for your future trip(s), private trip].
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What if the weather changes?
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Our trips take place in sunshine, rain, snow and wind. It's all a part of nature and one that we find humbling and character growing. If for any reason we deem the weather to be unsafe for the trip we will change or postpone it. You will be notified the day before your trip if this is to occur.
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What is your cancellation policy?
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Our cancellation policy can be viewed by scrolling to the bottom of this page.
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Will we still snowshoe or cross country ski if there's no snow in the forecast?
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We understand that sometimes the weather can change our plans and strive to provide you with best the experience. If you booked one of these trips and the conditions have changed, we can either choose a different location nearby where conditions may be more ideal, or we can change your trip to a winter hike. If a winter hike is chosen, we will prorate your trip according to your group size.
CANCELLATION POLICY:
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Full payment is required to register. Trip and workshop cost includes a 15% non-refundable administrative fee. If you cancel more than 14 days prior to your trip or workshop's start date you will receive a refund (less the 15% administrative fee).
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If you cancel within the preceding 14 days, do not show on the day of your trip or workshop, or reschedule within 48 hours, you forfeit your payment.
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If your program is cancelled due to inclement weather, we can reschedule for a better day, or we can offer a full refund. Please call to discuss weather concerns by noon 2 days prior to your trip if you wish to reschedule. If we experience bad weather locally, we will pro rate your trip on a 50% basis. Trips and workshops take place rain, shine or snow.
Please note: The guide always reserves the right to change or suggest alternate objectives based on trip conditions. Sometimes these conditions aren’t apparent until we arrive or are in the middle of the trip. If this occurs we may be forced to turn back. We are always looking to reward our guests with the best experiences. This is left to the judgement of the guide in all circumstances. If time on the trip permits, we may opt to go to another nearby location.